Here you will find all the information regarding your right to cancel, delivery, returns, terms and conditions and data protection. If any of this is unclear or you would like more information please contact us via the Talk To Us button above.
Lost Delayed or Misrouted Items
Sometimes items are delayed in route to you. If this does happen we apologise. It is very frustrating for us as a retailer and you as a buyer when things like this do happen. Unfortunately Royal Mail do ask us to wait an additional 14 days from the date you should recieve your item before we can do anything. We will keep you updated during this time, and you are required to inform us when and if the item does arrive. If the item does turn up thats great, if not it is then classed as lost in transit.
Any items which are unfortunately lost in the post are beyond our control and we do apologise if this does happen. Don't worry though. Any lost items will be replaced if stock levels allow us too, or refund if not. We will have to allow Royal Mail to investigate so please allow 14 working days from the time you contact us.
If an item is posted to the address supplied by you and the address is wrong this is unfortunately down to you. We will not be able to replace or refund in this case. If you have supplied the correct address and we have mistakenly sent the item to the wrong address then we will where possible replace the item or refund the item including the postage costs.
Right To Cancel
Once your order has been placed you are able to cancel or amend it up to the point of dispatched. Once your order has been received you are able to return it within 14 days. In accordance with our returns policy at this time the customer is responsible for return postage costs and only the cost of the item ordered will be refunded, not the postage costs.
In stock orders will be posted within 2 days of ordering.
Pre order items will be dispatched as soon as they become available but not before their release date.
Items ordered in will be dispatched as soon as they become available. Most items are dispatched within 7 days of ordering but this varies for each item.
All standard size funko pops will be dispatched in a pop protector at no extra cost
We are happy to post anywhere in the World but if your outside of the UK please message us first.
Your statutory rights are not effected by our returns policy. For more information on statutory rights please visit the UK Governments website gov.uk
On receipt of your order please check the contents. We check the orders and ensure the correct items are sent well packaged but occasionally mistake do happen. If you do receive the wrong item or damaged items please contact us.
Returns are accepted. At this time the customer is responsible for the return postage costs and only the cost of the item ordered will be refunded, not the postage costs.
If you receive damaged items please contact us and send photos of the damages. We do send items well packaged but sometimes things happen beyond our control during transit. Please accept our apologise if anything does go wrong. Items can be returned for full refund including return postage cost. The other option you have to is keep the damaged item for a partial refund.
Damage to the funko pops exclude the boxes. Although we do everything within our power to ensure they arrive undamaged the box is class as packaging and therefore is excluded from the damaged items returns policy.
Any information we receive from you is treated with the upmost respect and confidentiality. We only ask for information required to take and handle your order, process your payment, deliver your order and keep you updated of anything related to your order. If you choose to belong to our mailing list we will only require your name and email address.
All payments are processed via Paypal and kept confidentially.
Terms and Conditions
This website is operated by The Movie Shack and is hosted by wix.com who provide our e-commerce platform.
By visiting our site and or purchasing through us you agree to the following terms and conditions. We reserve the right to update, replace or add to these terms and conditions at anytime.
By using this site you confirm you are over the age of 18 years.
Our products are intended for use by consumers only and not for commercial use or resale. All stock is subject to availability.
Please remember to check the contents of your basket before you checkout. Once you have completed checkout and payment has been confirmed you will receive a confirmation email. You will also receive a confirmation email once your order has been dispatched.
We do our best to ensure all information is correct and up to date but rarely errors do occur. This could be, but is not limited too an error in price, description or availability of items. If this does happen we will hold our hands up and inform you of the mistake as soon as we can. Please accept our sincere apologise if this does occur.
We aim to dispatch your order within a working day of being received, but our dispatch time is stated as (two working days). This unfortunately can be longer during our busier periods but we will keep you updated. Once dispatched the order should arrive within 3-5 working days. Unfortunately this is outside our control and during busier times can take longer. We will do our best to keep you updated.
Payments are made via PayPal. You can pay online using any credit or debit card or your PayPal account. We are based in the UK so all our prices are in GBP and include VAT. Our prices do not include any postage costs. Please check the delivery page for postage costs.
We are unable to accept cheques as a form of payment.
You do not have permission to reproduce, modify, copy or distribute our content for commercial purposes.
All images reflect the products but we cannot guarantee exact colours or appearance of physical products. All sizes are approximat
We are committed to protecting your privacy. To allow us to process your order and deliver it we may need to share some details with our payment processor and delivery companies.
We collect your data when you order and buy online, register for an account or sign up for marketing emails. The information we collect can include but is not limited to the following:
Age / D.O.B
We use your date to process your order, notify you of any changes, respond to any comments, enquiries or complaints, to maintain our records and to send you offers and keep you updated on new stock. We do not sell, rent, trade or disclose your data other than outlined in this policy.
We ensure your details are kept safe by never asking you for your password, never asking you to enter any account details in an email and limit who can access your information via our systems.